Situational Awareness
Real-Time Visibility Across Your Stores and Physical Environments
WeAre Situational Awareness helps retailers monitor conditions, detect early warning signs, and respond before small issues become costly operational problems.
How It Works
Know what's happening — in real time.
Sensors & Cameras
We deploy smart cameras (like Cisco Meraki) and IoT sensors to capture key data. From foot traffic and heat mapping to temperature and noise levels - all collected discreetly without disrupting customers.
Edge Hub Processing
Data feeds into an on-site Edge Hub for local processing. It filters raw data in real-time, enabling immediate silent alerts for critical events while reducing bandwidth usage.
Unified Analytics Platform
Powered by Splunk, processed data is consolidated into a 'single pane of glass' cloud dashboard. View live store occupancy, sales trends, and environmental health in one place.
Key Features & Benefits
Combine real-time utilization data, environmental monitoring, and managed service support into one clear view.
Real-Time Occupancy
Continuously track customer numbers and movement. Heat maps identify high-traffic zones to inform layout decisions.
Environmental Monitoring
Monitor temperature, humidity, and air quality. Get alerts if a freezer warms up or noise levels spike.
Silent Security Alerts
Detect motion in off-limits areas or after hours. Alerts come to staff devices without sounding disruptive alarms.
Unified Dashboard
Single intuitive interface accessible via web or mobile. View live metrics, historical trends, and device health.
Vendor-agnostic
Integrates natively with Cisco Meraki but supports other cameras and sensors via Edge Hub (MQTT, REST).
Fully Managed Service
We handle setup, integration, and maintenance. 24/7 support ensures your system is always delivering value.
Partner actions in practice
See how real-time detections translate into concrete actions that save money and ensure safety.
Predictive Maintenance
-
Trigger
Refrigeration temperature begins rising.
-
System Insights
System detects trend deviation vs. ambient temperature and flags an alert.
-
Partner Action
Alert is sent to Partner Portal to initiate proactive repair workflow.
Security & Monitoring
-
Trigger
Warehouse door opens outside operating hours.
-
System Insights
Sensors detect movement and correlate with store schedule.
-
Partner Action
Security is notified immediately. Incident is logged and visualized.
Energy Optimization
-
Trigger
Equipment consuming excess energy vs. baseline.
-
System Insights
Analytics identify abnormal power draw patterns.
-
Partner Action
Controls are adjusted automatically or via recommendations.
Service Center included in every package
Every OneView package includes Basic Service Center support. This helps ensure that alerts are not just generated, but also reviewed, tracked, and routed to the correct team. Customers can upgrade to the Advanced Service Center for deeper operational support and escalation management.
Frequently Asked Questions
Is the service compatible with my existing camera and sensor infrastructure?
Yes! Our service is vendor-neutral and designed to be hardware-agnostic. We natively integrate with Cisco Meraki cameras and sensors, but can also work with other popular IoT devices through our Edge Hub, which supports standard protocols like MQTT and REST. You're not locked into any single vendor.
How does the service handle customer privacy?
Privacy is a top priority. All data collection is done discreetly and aligns with privacy guidelines. The optional VisitorSense module analyzes demographics without storing personal images, remaining fully privacy-compliant. Our "silent monitoring" approach ensures no disruption to the shopper experience.
What kind of support and maintenance is included?
This is a fully managed service. We handle everything: initial setup of sensors and devices, integration with your IT systems, ongoing maintenance including software updates and sensor calibration, system health monitoring (device uptime, data flows), and 24/7 support. You can focus on running your business while we ensure the technology runs smoothly.
How does Edge Hub processing benefit?
The Edge Hub processes data locally on-site, which means your network isn't bogged down by raw video or sensor data. It filters and analyzes data in real-time, enabling immediate situational awareness for critical events, and only sends relevant events and aggregated information to the cloud. This reduces bandwidth usage while maintaining fast, reliable performance.
Can I monitor multiple store locations from one dashboard?
Absolutely! Our cloud analytics platform provides a unified "single pane of glass" view across all your stores and devices. You can monitor live occupancy, customer dwell times, environmental conditions, and more for multiple locations simultaneously, all updated in real-time from one central dashboard.
What kind of alerts can I set up?
You can create custom alerts for various scenarios: occupancy exceeding thresholds, checkout line wait times, environmental anomalies (temperature, humidity), after-hours motion detection, energy usage patterns, and more. Alerts can be delivered via the dashboard, email, or mobile notifications, giving you instant awareness of any critical situations.
Is the VisitorSense module required?
No, VisitorSense is completely optional. The core situational awareness service delivers comprehensive value without it. VisitorSense is an add-on for retailers who want deeper demographic insights (age group, gender analysis) to inform targeted marketing and personalized customer experiences. You can start without it and add it later if needed.
How quickly can the system be deployed?
Deployment timelines vary based on store size and existing infrastructure, but as a managed service, we handle all the technical complexity. Our team manages device installation, integration setup, and system configuration. Most installations can be completed within a few weeks, and we work to minimize any disruption to your store operations.
Thank you for your interest in Situational Awareness
Leave your contact information and we'll tell you more about how Situational Awareness helps your organization build a real-time, holistic view of what's happening in the environment, identify anomalies faster, and support better operational decision-making.
Juha Ahlgren
Business Owner, Observability as a Service
+358 44 504 4828
juha.ahlgren@weare.fi